FAQ

Q. The item I want is sold out, will you be making more?

A. We cannot guarantee that a sold out item will be restocked, but please feel free to email sidechickceramics@gmail.com to inquire about future pre-orders or restocks. Also, if you join our mailing list, you will receive email updates regarding new collections, sample sales, and product launches. Simply go to our website, scroll down, and enter your email address into the subscribe box.

Q. How do I care for my ceramics?

A. We urge customers to hand wash their ceramics in lukewarm water, which is more gentle than a dishwasher. A dishwasher can permanently damage glazes and cause discoloration. We don’t recommend keeping ceramics outside during cold temperatures or placing them into freezers as they may crack or chip. We also don't recommend putting your item through quick temperature changes (eg. pouring hot liquid into a cold mug) as the bottom can crack and fall out. All mugs, bowls, and plates are microwavable.

Q. Are the ceramics food safe?

A. Yes! All mugs, bowls, plates, and cups are food safe and you can drink hot/cold beverages out of them.

Q. Why is the shipping cost higher than I expected?

A. Shipping fragile, heavy ceramics requires extra protective packing materials, along with a larger box. The cost of shipping is generated & based on destination, sales tax within your county, box size, and total weight of the package.

Q. Will I have to pay duties or taxes on top of my order?

A. Our company is located in Arizona, so you may have to pay duties or taxes depending on where you live. We are not liable for these charges and they cannot be reimbursed by Sidechick Ceramics.